Terms & Conditions
Terms and Conditions
Effective Date: May 11, 2025
Welcome to Luna Environmental. By accessing or using our website (https://lunaenvironmental.com), services, or engaging with our staff, you agree to the following Terms and Conditions. Please read them carefully.
1. Overview
These Terms and Conditions (“Terms”) govern your use of the Luna Environmental website and any services provided directly by Luna Environmental, including but not limited to septic system inspections, maintenance, installations, and repairs.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
Use our site in a way that could disable, damage, or impair its functionality.
Attempt to gain unauthorized access to any part of the website or its servers.
Use content from this site for commercial purposes without written permission.
3. Service Disclaimers
Luna Environmental strives to provide accurate, reliable, and timely service. However:
Service timelines are subject to change due to weather, permitting, or site conditions.
Final pricing may vary depending on unforeseen issues encountered during service.
We reserve the right to refuse service if conditions are unsafe or violate local regulations.
4. Scheduling and Cancellations
All service appointments must be confirmed via phone or email. Cancellation fees may apply if:
Less than 24 hours’ notice is given.
Our team arrives onsite and is unable to perform service due to customer unavailability or site inaccessibility.
5. Payment Terms
Payment is due at the time of service unless otherwise agreed in writing. Late payments may incur fees or lead to a temporary suspension of future services.
6. Warranty and Liability
Luna Environmental provides limited warranties on certain services and products. Please refer to specific service agreements or invoices for warranty details. We are not liable for:
Damages resulting from misuse, neglect, or lack of system maintenance.
Third-party delays or acts of nature beyond our control.
Property damage resulting from known access limitations not disclosed prior to service.
7. Intellectual Property
All content on this site—including logos, text, graphics, and images—is the property of Luna Environmental and protected by copyright and trademark laws. Use of our content without prior written consent is prohibited.
8. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and protect your data.
9. SMS Terms
By opting into SMS communications, you agree to our SMS Terms & Conditions, which outline frequency, purpose, and opt-out instructions.
10. Modifications
We may revise these Terms at any time. Changes will be posted here with an updated effective date. Your continued use of the website or our services after changes means you accept the updated Terms.
11. Contact
For questions about these Terms or to report a violation, please contact us at:
